Microsoft Office errors 12002-4, 12007-4 or 12152-4 to fix

Failure of 12002-4, 12007-4 and 12152-4 may occur in different versions of MS Office: 2013, 2016, 2019, 365. Most often, it is caused by the settings of the proxy server, firewall, or antivirus program settings that prevent the Office from loading over the Internet.

What ways are there to solve this problem?

1. If the program is installed via Wi-Fi, switch to a wired Internet connection. The errors may be displayed due to the fact that the Wi-Fi connection is unstable.
2. If the Internet speed is too slow, we try to install the MS Office distribution, which does not require an additional download. Download Office
3. We are installing an Office from another location. Some networks (such as corporate ones) may restrict software downloads. Therefore, it is worth trying to download Microsoft Office over another network. There is also such an option: contacting the IT department with a request to allow access to the network to Microsoft servers.
4. We are temporarily abandoning antivirus software. If the antivirus program is configured for strong restrictions, you will not be able to load the Office. First, we try to disable the antivirus, if it doesn't help, we delete it from the computer. After installing Microsoft Office, do not forget to activate the protection again!
5. Disabling the proxy server in the program to change the IP address. If these functions are used when connecting to the network, temporarily disable them during the download or installation of MS Office.

Disabling the firewall (firewall). To do this, click the “" button.Search” (located in the lower left corner of the screen) and go to the section “Firewall”. In the column on the left, select “Enabling and disabling Windows Defender Firewall”, then click on the button “Disable firewall” and click “Ok". After the Office installation is completed, we will activate all the firewall functions again.

If the above troubleshooting methods did not work, we try contacting Microsoft technical support.

Use only licensed MS Office to avoid program failures. You can purchase it in our online store.

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