You went to the section "Guarantees", then You have some ambiguities about our store. We understand this, everyone saves their money and we try to protect our customers from unpleasant force majeure as much as possible
We always try to meet our customers ' needs, and therefore we suggest contacting technical support during the entire warranty period for all our customers if You have any problems with the product purchased from us.
We will respond to Your complaint as soon as possible, and if you provide additional information that the purchase was made with us, we will be happy to solve Your problem.
Our store operates on the basis of the instant payment service through the gateway (Yandex.Money)
This is a service for accepting payments with simultaneous transfer of the paid product or service. Using this service, Yandex.Money our store accepts absolutely all payments. This service has been operating since 2018 and sent more than 300 orders is one of the most proven resources that provide instant payment via electronic payments.
Our store has a verified SSL Certificate.
This certificate is required for sites that work with payment systems and personal data. With this certificate, the user can be sure that their data and funds from the e-wallet will not get to third parties. The Yandex service also has this certificate.The money we use to make payments.
All our products are covered by free warranty technical support for 12 months from the date of purchase. The terms of product replacement and refund are discussed below in this article.
The warranty applies to the last previously purchased product. If you have purchased several products and want to issue a warranty for one of the many products you have purchased, please contact our technical support in the lower right corner of the window, or email: firstname.lastname@example.org
We emphasize that if the product has an expiration date: "Perpetual", the activation and service life is valid for an indefinite period for initial activation on the same computer, except if the product does not specify the opposite. For example, activation for 2 or more PCs.
In case of any problems related to the purchased product in our store, a warranty case may be considered in which the buyer must provide:
1) Tell Your email address from which the purchase was made, or the account number.
2) it is Desirable to provide a screenshot and a full description of the problem (error). If you can't take screenshots, or you don't have this option, you need to provide a description of the error exactly as it is written on the monitor screen, i.e. what the program itself gives out after trying to activate it.
Technical support response time:
The response time of technical support is determined by Moscow time.
Chat on the site in the lower right corner, Telegram, Email, and chat with the operator that will be available from your personal account after purchasing the product: the response time from 8: 00 to 23: 30 is from 30 seconds to 2 hours, depending on the workload of the technical support operator. From 23:31 to 07:59, the operator's response time can be up to 5 hours.
Operator's work by phone technical support: from 09: 00 to 00: 00 Moscow time.
Product replacement and refund:
1.If the key sold was not working during its guaranteed period, subject to the customer's rules of use of the product (for example, it did not exceed the allowed number of activations of one key), and if we do not have a replacement within 3 days after the buyer's request, we will refund the money.
2.If the sold key initially turned out to be inoperable and we are not able to provide a replacement for it within 3 days, the money is returned to the buyer.
3.If by mistake you were sold a key from another product, the key is replaced with the right one, or a refund is made.
4. the Minimum period for a refund according to The Yandex payment system regulations.Money - one day after the purchase.
Cases when the product is removed from warranty service:
- The buyer did not provide reliable information about the purchase made in our store AltonKey.Com.
- Violation of the rules for using the product, for example, exceeding the number of PCs on which you can activate the key. In this case, the key may be blocked by the manufacturer itself and we cannot provide you with a guarantee for it.
- The warranty period has expired since the purchase of the product.
- Refund at the request of the customer (if You changed your mind, bought the wrong product by mistake, etc.), we sell one product (activation key) in one hand and for one person. Our products have a clear description and name, please be careful before purchasing. If you have any doubts about whether the product is right for You, you can contact our round-the-clock technical support in the chat in the lower right corner of the window. And we will prompt You and answer all your questions.